Long story made (somewhat) short: I ordered flowers online from Blooms Today, I had to sign up for a yearly fee in order to get a discount: I did this thinking that because I send flowers a few times a year it would be worth it. I got an email saying that the flowers I ordered were not available and would I like to continue with the order with different flowers? I called them to just talk about the options and they were so rude to me and acted like I had no right to wonder what the possible flowers would be. Now when I am spending $60 to send people I love flowers, I think I have a right as the customer to be given some idea of what flowers would be sent. I told them I wanted to cancel my order after the woman was so rude to me. I really couldn't believe how I was being treated especially because when I called I was not upset and did not ever think the conversation would get ugly. I then called their main office to cancel my "subscription" and to make sure my order was cancelled and this woman was vicious. As someone who relies on word of mouth for my own business, I really cannot believe that there is a business that makes any money out there that treats their customers the way I was treated. It was such an upsetting experience and I urge everyone to avoid this company. I have never been treated so poorly by someone when I was paying for a service. The company I went with in the end was KLOECKNER PREFERRED FLOWERS. This was the first time that I used their services but they were recommended to me and it was a fantastic experience.
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