John Eyler Chairman, President, CEO,
My best friend since sixth grade is finally having a baby. Due to our long and close relationship, I want her to have the best for her new baby. So, I recommended she and her husband register at Babies R Us, which they did. Today, I went online to make some purchases for her shower on October 30. After being unable to use codes for discounts and then a code that I saw for a free monitor (912620 and 912211) I gave up and decided to go to my local Toys R Us.
When I walked in to Toys R Us (Downers Grove, IL) I found the ad with a coupon for 15% off the car seat I intended to buy ($119.99) and a coupon for a free umbrella stroller when you spend $75.in addition to the $10 off $50 card I received the mail, I figured I was going to push my $350 budget pretty far.
Customer Service printed the registry I needed and I was off to shop. A manager with a year 2000 badge met me in the aisle and I showed him the registry and the six or seven items I was interested in. The first big thing was the car seat, after looking it up on the computer, it was determined this item can only be purchased at Babies R Us. I showed him my coupons and he said he was sorry, but Babies R Us would not honor them.
I asked about the stroller that was offered with a purchase of $75 and he said Babies R Us had a similar offer, but a baby monitor instead of the stroller. I looked for some other things on the registry and decided to spend $50 elsewhere to use the card I received from the mail and then head over to Babies R Us. I easily spent in excess of $65 in the DVD and video game area. On the way out of the store, I found some items on clearance in shopping carts on the sidewalk and went all the way back in the store to purchase two more items.
I made the drive over to Babies R Us (Lombard, IL) and printed the registry again. I did not see any sales advertised or the offer for the monitor with a purchase of $75. I went to the counter and asked if the store was having a similar sale as to either the web site or Toys R Us. The assistant manager (Connie, I believe) asked what the sales were and I explained the different options available both on the internet and in Toys R Us.
Connie said it is too bad I did not have the coupons from Toys R Us with me, because they always honor them. I told her I was just there and was told exactly the opposite. She said again, that is too bad; if I wanted, I could drive all the way back to Toys R Us, get the ad and bring it all the way back to Babies R Us. I asked if she couldn't at least honor the 15% off and she said no, I would need to drive back there for the ad, there was nothing she could do. At that point, I did not even ask about the monitor.
As you can see, this was probably one of my most frustrating experiences trying to spend $350. I guess I will try and spend it at Target. And, I am contemplating returning the close to $100 in merchandise I spent between the two trips in to Toys R Us.
Now, I tried to send an email through the Toys R Us web site http://www7. Toysrus.com / and here is what I get
Error Occurred While Processing Request
Error Diagnostic InformationOracle Error Code = 12203 ORA-12203: TNS: unable to connect to destination The error occurred while processing an element with a general identifier of (CFQUERY), occupying document position (15:3) to (15:105). Date/Time: 10/09/04 22:53: 34Browser: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1;.net CLR 1.1.4322) Remote Address: 67.173.45.93HTTP Referer: https://www7. Toysrus.com/guest/contUs. Cfm
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