T Mobile has been fraudulantly charging for a $30.00 per month data plan for an old phone that cannot accept a data plan and a data plan was never discussed for it. T Mobile owes $300.00 in back charges and will continue to charge until 12. Furthermore, the phone is so old it does not work properly, and their records show it is not able to be upgraded until Dec. The new smart phone bought last Dec is showing ready for an upgrade.
I spent about 3 hours trying to rectify the problem and get restitution by going to 2 locations and calling the corporate office today. The final resolution offered was $60.00 credit if I agreed to accepting a $10.00 per month data plan on the phone that cannot accept a data plan. The corporate customer service manager said that the store manager could have given more credit, but the store manager, Alma P. Would not come out and talk to us. She told the salesman to tell us to come back in 2 days.
The way it is now, T Mobile plans to continue to charge $30.00 per month through Dec for a phone that cannot use a data plan and is so old it doesn't work properly anymore. That would mean I was charged $720.00 over a 2 year period for a data plan I never discussed, signed up for and the phone cannot use. Furthermore, I have to keep or pay out the old phone that should have been up for renewal. We have had T Mobile for 14 years on a family plan, and this is horrible treatment of a long-time customer.
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