I was contacted by Oasis Energy telemarketers stating that if I switched service, I would have substantially lower electric bills than BGE (in Maryland) could provide. I was later mailed a "Thank you" letter which should have had a terms and conditions pamphlet in it and did not or it would be in my file with what I received from Oasis.
Oasis energy claimed in the letter to have a "continued competitive variable rate" as service continued. This has not been the case as Oasis is charging 12.625 per kilowatt hour compared to BGE's charge of 9.146 per kilowatt hour (PKWH). I was not made aware of the variable charges Oasis would be implementing like that of an ARM mortgage. The telemarketer scheme is comparable to illegal "Bait & Switch" techniques.
I was also not informed that BGE would be billing me a separate charge while on the phone with the telemarketer, which would have made any savings with Oasis Energy pointless.
I was not informed that I was to be entering into a contract for 24 month period either. The telemarketer didn't inform me of a cancellation fee which I am told now that I contacted customer service will be $104.00 and WILL NOT TAKE PLACE UNTIL 1-2 BILLING CYCLES. This basically means the can keep taking advantage of me through disingenuous business practices.
I was simply asked if I agreed to terms & conditions that we had discussed, which was an incomplete disclosure of full understanding. The billing from Oasis is ethically deficient.
This complaint involves Billing issues, sales issues, contract issues, & guarantee issues. I can only select one complaint type (through BBB website), however this can be considered several of the above options for complaint type.
This company is taking advantage of the American consumer who is working to make a living just to have it scammed away, instead of having anything left to save. I have daily tasks that require my attention and this shouldn't have to be one of them.
How does this company get an A - rating with BBB? They aren't an accredited BBB business & have 24 complaints. 18 of these complaints are within the past year. Http://www.bbb.org/houston/business-reviews/electric-companies/oasis-energy-in-houston-tx-90018924
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