She's very obnoxious and stubborn, to say the least. She doesn't care at all about your property, all she cares is to collect her fees at the end of the month. The only thing that she does very well is, in fact, to collect the rent from the tenants, deduct her fees, then wire transfer what is left to you.
Anything else that your property needs: just pray! I'll give you a few examples:
1) When the tenant moved out she supposedly "inspected" the place to see if they had some responsibility in some damage that i saw later on. There was little doubt in my mind that her "inspection" lasted not more that 2 minutes.
2) If you're not careful, she'll make you spend an enormous amount of money when the tenants move out, in repairs that don't exist. Again, I'm convinced that instead of carefully inspecting the property, all she did was to get a list of repairs from the Internet. It was foolish, if I had followed her "advice", I would have had to repaint the wall, change all toilets, etc., it would have been a wash for me, financially.
3) Instead of researching the market to see what kind of rent was appropriate for the tenants, she asked very little and gave them one month for free! Wow! Yes, she asked me before doing that, and I agreed, however, I trusted her because she told me "In today's market condition, this is the only way to make sure that the property wouldn't stay vacant for too long". Yes, very well done, in fact a new tenant locked in that offer in less than two hours!
4) Each time I confronted her on her inefficiency, laziness and inappropriate management, instead of apologizing, she became increasingly bitter with me, and guess what, after realizing the mess she'd made, instead of being willing to fix it, she quit! Easy solution from her part, just quitting!
Even when confronted with compelling evidence that her negligence translated into losses for me, instead of saying "I'm sorry", she maintained that "she'd been working very hard to make the owner and the tenants happy". Guess what, none of us were!
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