In May I accidentally overpaid my seller fees (In case you don't know, eBay, Inc. Makes a profit off of the sellers there) I was only supposed to pay $135 but instead I paid $270.00.
The mistake was pretty easy for me to make considering both PayPal and eBay showed that I did not pay the invoice, so I paid it again thinking there was a computer glitch. Turns out I ended up paying eBay double the amount for my seller fees. Within 24 hours I had contacted eBay Customer Support for a resolution to this problem. EBay customer support replied within 72 hours and had declared that I would receive the balance into my PayPal account within 30 business days. Well, it's now September and eBay still has my money.
Over the course of months I have contacted eBay customer support. To no avail, the same robotic, pre-scripted email is the only response I receive. To bypass this automated nightmare I called customer service. Their response is, and I quote: Please email customer service. My only guess is that the (e-mail) customer service team is simply just cutting and pasting pre-generated text depending on the subject line. Oh, but tell that to he folks on the phone, they'll just apologize and ask you to email them anyways.
Well, I think I've given up on eBay's customer service to say the least. Further steps to remedy this situation have been contacting their corporate office via snail mail, and leaving messages over at the president's office. It's been about a week since I went this route, and I still haven't got a response.
Here's what you can expect from eBay, Inc as a Seller:
1. Overpay an invoice? They'll hold your money for at least 30 days (in my case its been over 90)
2. Customer service won't give you your money back, heck, they don't do anything but string you along. I'm starting to wonder if they're even real people.
3. eBay, Inc is conducting a fraudulent, unethical, unprofessional business
4. eBay, Inc probably only cares about their Power Sellers but hey that's just a guess.
Oh and by the way, I just received another email from eBay saying I should wait 30 more days That was September 27th.
I've got my fingers crossed since I have sent some letters to the corporate office so I'm going to wait until October 4th for a response. If eBay continues to ignore me I guess I'll be forced to spend my free time contacting the Ohio, Florida, and California Attorney General's Office: Department of consumer fraud. I may also consult a consumer advocate group, a consumer protection agency, or any other legal/government agency for help in this matter. I will follow-up with more news as this story develops. If you or anyone you know has any advice on getting a matter such as this resolved please feel free to post your comments here.
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