When you place an order with a company and then talk to somebody on the telephone and they say your order is being assembled that day, you think, "Cool, I guess I'll be getting my stuff soon."
Then several days go by and you don't hear anything, so you call them back and the guy who answers the telephone says the order has shipped out already, so you think, "Hmmm, I guess my order will be arriving any day now."
Then weeks go by and nothing happens so you call the company and nobody calls you back. Then you write the company an e-mail. Still no response. Then you start leaving a lot of different messages at different times of the day and e-mailing the company at different e-mail addresses.
Still no response!
I have never, ever, ever in my entire life experienced such terrible customer service. You'd think after one or two messages, they'd realize that there is a paying customer who has given his business to them and rightfully deserves a response. But instead, they stress you out and ignore your requests.
Here's my advice to the company: Do not tell your customers that an order has shipped out when it hasn't. Be honest with them. Tell them the truth. Return calls and e-mails.
Oh yeah, and one more thing. I know their e-mail works because I had a friend e-mail the company pretending she was interested in placing an order. They wrote her back within five minutes, saying that an order placed today would arrive in 3-5 days. What BS!!!
I know somebody will probably log onto here and offer a rebuttal and say that their customer service has improved. But the facts speak for themselves. This has been going on with other customers over the years. And you know that for every complaint, there probably are a dozen other customers who just haven't said anything.
Do me a favor and do not buy anything from this company.
A paying customer
Saskatchewan
Canada
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