This is a horrible company. NEVER DO BUSINESS WITH THEM!
After 5 months of the initial order, I am still trying to get my money back. They have the poorest customer service and communication ever! Here's the short version of the story:
Ordered a mic and camcorder in March.
Only the camcorder shipped and received after two weeks after five phone calls, false records of it in stock, fake DHL tracking number initially issued.
Six phone calls/messages and numerous emails about the missing mic with no response. Spoke to at least four very rude customer service people. End of April requested the mic order cancelled because I needed one and I ordered from a different company. No response from them, no credit back to my visa.
So I asked my visa card to cancel the payment on the mic portion of the order. Guess what? A mic shows up at my door step two weeks later with them telling Visa they fulfilled the order. This is after more than two months after the initial order. I immediately call them again. Left three messages, long holds, nobody to help me. Then they finally said to return the item for a credit. I mail it back with their RMA#. No credit to my account after USPS tracking shows they have received it. I call, they said they did credit it. I wait a few more days. No credit. A month later and Six more phone calls and messages, still no credit for the $150.
As far as I can tell, they are dishonest (lied about stock, orders, shipping, and refunds), disorganized (5 order numbers were associated with this order), and slow. They NEVER return phone calls. Their website shows no direct mailing address other than a PO Box.
Once again, be careful! Just because they are a few bucks cheaper does not mean you will get what you want.
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