My wife and I bought a NetGear N600 Wireless Dual Band USB Adapter from this store. We also got a One Year Warranty on this product. The Warranty seemed very good, stating that we could get a replacement of the product or a refund IMMEDIATELY upon the device breaking for any reason during One Year of purchase. We were also told that, should we need to replace or return it (I wanted to clarify the terms before we bought anything), we could return it to the store and it would be immediately replaced or we'd get an immediate refund.
However, within a few months of purchase, the device began having problems, so we sought to return it OR get a refund of the money (which would enable us to buy a new, similar device. The associate at the store told us that the terms of the insurance policy had been changed: They could no longer do the quick exchange or refund my wife and I were originally promised.
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