I have just read the 31 most recent reports and our experience is identical—our belongings came on the 5th promised date, looked like they'd been run over by a tractor—that is, what was actually delivered. Lots of things missing. Cannot get a live person on line. Cannot get a claim form. Do not ever get a return call. Spoke once to a live person, who said about missing items, "Oh, well, maybe they were delivered to the wrong person."
Am contacting lawyer, federal government, state attorney general. Do not understand how these people are allowed to stay in business.
Anybody get a Trek black, silver and blue mountain bike?
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