On 07/22/04, I sent them $15.00 for a medical grants package. I waited until 08/20/04 and e-mailed them to find out the status of my order. On 08/23/04 I finally got a response, they had sent me the wrong package. I had e-mailed them of this error.
Their response was to take back the one package, and inform me that I sent a check, and that it hadn't cleared their bank yet. I couldn't understand what was taking so long, so I e-mailed them back.
I asked them what was going on, since I had sent my check out approximatley 30 days ago. I also told them that I know that it only takes anywhere from 4-7 days for a piece of mail to get there.
And by what it says on their order form, " orders paid by check will be processed after clearing our bank, usally 2to3 days after receipt of check but up to 10 days. Well that just doesn't add up, 7 days to get there, and another 10 days to clear their bank, somethings fishy, so I told them that I was running out of patients with them.
Their response was that my check was deposited on the 08/10/04, and that it hadn't cleared yet, and " if I was in a hurry to get my package I should have sent them a money order.
I then again questioned them about all of this, and that I thought that I had been very patient with them, and told them how wrong they were for doing this to me.
Their response was " they can understand how upset I was, but it wasn't me that paid for returned checks." They played it off like it was the banks fault that it took so long.
On 08/24/04 I e-mailed them back and told them that I was sorry for being upset, and that I would be patient a little longer, and that I knew that they would be concerned if it were them.
On 08/26/04 I e-mailed them back to ask them if I could give them my credit card information instead. And that I couldn't understand what was taking so long, and if this continued I would file a report with the BBB.
Their response was that they had already told me the reason why it was taking so long, and that if I threaten them one more time I would lose my membership privileges, and I was making them nervous.
On that same day I looked this company up on the BBB website and found out that they have a history of ripping people off. I then e-mailed them with this information and told them what jerks they were.
I also told them that I was also going to file a report here, and with the Federal Trade Comission, as well as the BBB. Also I told them I wanted my money back, and they had 1 week to do this.
Their response was that they didn't want someone as unreasonable as me as a client, so they would send me a refund, but only after my check cleared, and that it would take 2 to 3 weeks after that to send it to me.
They also informed me that "if you want a refund you need to drop all of these threats or we have no reason to refund your money."
On 08/27/04 I received another e-mail stating again " either stop with your threats and cancel these tactics of reporting us here and there or we will NOT refund your money."
I replied that I knew I was gullable for trusting someone I thought had integrity for trying to help others, but don't insult my intelligence, by thinking that it took that long for all this to finally be resolved.
I gave them 2 options 1. Either send me my package, and I would forget everything, or 2. They could keep up their games, which included sending back my money to get off the hook, all I wanted was what I paid for.
I also told them that I had seen on the news how some people where investigated and put into jail for internet fraud. And how I would also report the to The Americans with disabilities, because I am disabled.
I also told them they needn't feel nervous or threatened, if they would only be fair and honest with people. I topped that off with, they needed to buy an asbestos suit, because God had plans for people like them.
I also told them that I thought that they were being unreasonable, because I gave them a 2 chances to make this right, and they refused.
Their response was that the opinion I recieved from the BBB website was from one person, and that they have over 35000 satisfied customers, and that in the course of 5 years they only had a few unreasonable people that they could count on 2 hands.
They also replied, since I asked for a refund. That they wanted to point out that if a person purchases something with a check in any major retail store that it takes up to 6 weeks to get a refund from them. Who are they fooling?
They also said that that would be their final message to me, but on that same day I received another e-mail stating that since I decided on getting vengence, that they tried to offer me a refund, and that they would report that to the agencies I reported them to.
I replied to them that I only stand to lose $15, and that they could lose more. Their reply was that they offered me the refund, but I could only get it if I didn't report them.
On 09/10/04 I received my bank statement, and it showed where they had deposited my check on 08/09/04 instead of 08/10/04 in which they had told me earlier.
So I e-mailed them to tell them I knew that they had lied to me, and that I thought that they were a piece of garbage. Their response was that they had never said that, and would block further e-mails.
These people are really good at ripping off people, and the proof is on the BBB website. They say they've only had a few UNREASONABLE customers that they could count on 2 hands in the past five years.
But the BBB website states that they have had 33 complaints in the past 3 years alone, no telling how many more they've had in the past 5 years as they claim.
The BBB also states that 25 claims have been resolved, with 8 remaining unresolved. I do have all e-mails printed up, of our conversations to and from as proof. PLEASE DO NOT ORDER FROM THESE PEOPLE YOU WILL GET RIPPED OFF.
Ronald
Laughlin, Nevada
U.S.A.
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