After I Chevrolet told me that it was "normal" that the door of my vehicle would not open when holding the key fob in my right hand, instead of holding it in my left hand and that it was "normal" that they "key fob inside" warning honks the horn, even if there is no key fob inside the vehicle, I submitted a complaint to the BBB Autoline, together with the documentation that they requested.
Their so called arbitration was a phone call from one of their ladies, telling me that the keyless entry system was "not within the scope of their arbitration program". I asked her where this was explained - the description of their program that I had received from them didn't mention that certain components that are covered by the manufacturers warranty are not within the scope of the BBB Autoline arbitration program.
Besides the phone call I never received any written response from BBB Autoline after I submitted my complaint. It appears that this is their "arbitration process": calling the customer and telling him that his particular complaint is not within the scope of the program.
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