Complaint / Review
Securus Technologies
Securus Rip Off, over charging for phone calls

I had to set up an account with this company in order to receive calls from a loved one in a detention center. It was stressful enough, but the calls were $21.10 for every 15 minutes on the phone. This is a rip off.

I called to close the account and received the runaround. They said they had no other number for me to call and complain, and that their entire operation was run out of one single office. No supervisor was available.

To begin with, the customer service rep I spoke with refused to remove the block they had placed on my phone when my funds ran low, even after I paid and left a zero balance on my account. I will never do business with this company again.

Shady, hateful people. No way to do business. There has to be some repercussions for this company!