I have problem with #771 (signal too weak) for Channel 2054,2055, 2056 and I been called them few times in this 3 weeks to mention the problems first few time they tell me to wait for signal back to normal but after that chinese rep. Told me that I need to order a insurance for $5.99/mo or $ 49.95 -1 time service charge. I think I will go back to use Dish Network and I have 2 months more contract with Direct TV and can't wait to back to Dish Network they have a better servive after sign contract.
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