Once sold the services and upon receiving the information required for the application, reality sets in that you where lied to about the process and that this process will take a lot of your time. The processors take the heat about the lies and the client still believes the salesperson. The processor can try to re-sell or after being employed there a while really don't care and just listen and try to continue receiving the info. You can comply with the process or give up realizing you made a bad decision.
Each processor service 100-150 clients in all stages of the application. If you don't stay on top of your processor your application will sit because they don't have the time to manage their files. They change the information they need internally frequently and with the GSA refreshes it feels like a cycle that will never end.
Apparently, the way to attempt to succeed is to get all the information to the processor asap to avoid as many of the changes and refreshes. More importantly, do your homework and read what you sign, complaints may be ignored, take weeks to get a response and fall on deaf ears. Good luck with the process if you have signed up.
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