Our company recently experienced firsthand the type of fraudulent and deceptive business practices that "GSA 1000" dba "GSA Preview" employs. We signed up with GSA 1000 to process our application to the GSA in late December upon the promise by our sales associate that we could "list any product that we sell" on the GSA. After paying the $6,500 fee to utilized GSA 1000's services to process our GSA application, we were told by the low-level processor handling our case that in order to list any product for sale on the GSA, we would have to prove that we sold that exact item in the past 12 months. This government rule is fine by us except for the fact that our salesman promised us a completely different reality. This meant that even if we are able to sell 10,000 different pieces of equipment, if we did not sell an exact model, we are not able to sell it on GSA until we first sell it to the open market.
Additionally, when I called in to get the supervisor of the "Processing Department" I got a woman named M. Vickery who condescendingly tells me that Mark, the salesman who closed us on the deal is "out of the office on special assignment". Stranger still is the fact that on the very same day, the front desk receptionist tells me that Mark is no longer employed with GSA 1000. When we demanded a refund in full of the $6,500, Ms. Vickery cites the agreement that said they do not issue refunds no matter the situation. Evidently, fraud and false advertising on GSA 1000's part will not merit a refund. They directed me to their legal department from whom I am waiting a response to my certified letter request for refund. GSA believes it is perfectly acceptable to engage in false advertising and sales techniques and deliver something completely different than promised.
Furthermore, do not believe this company when the claim they will process your application in 60-90 days. As a customer, you are required to baby-sit your processor and hound him/her with emails and voicemails daily and weekly in order to get your application processed. They are not proactive and will not come to you to get the job finished for which you paid thousands and thousands of dollars.
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