I live in a small town, so my only choice for cable is Charter. I have had continuous cable outages since Charter buried my cable line at my new home. The problem began with weekly outages. It has now progressed to three to four days a week. I have called Charter so many times that I don't have to wait for the voice prompts to know which numbers to choose.
I have been told from several technicians that Bowdon does not generate enough revenue for Charter to update the lines. I personally think this is crap. If we're such a "small town", why do we have to pay such a big city bill? Our bill has increased every year since Charter began providing cable for us. The increases are certainly not paying for the training of their customer service reps. Most of them are rude and do not care what's going on. The techs are great, and I do commend them for working to solve the problems in my area.
But the techs can only do what they're told to do, and they haven't been allowed to update our area to prevent the outages. It's just really frustrating having to pay for something that is not available when you need it. I have received a credit on my bill only once in the past four months that this has been going on. I didn't ask for the credit - I don't want a "credit" every month... I want my cable to stay on for more than four hours a day. I've heard every excuse from squirrels are biting the wires to rain causing an outage in the area when it hasn't even been raining!
I would like to hear from any Charter rep that wants to respond to this. Are there any other angry customers in my area? Charter's contract is expiring within the next year for Bowdon, and I am seriously going to petition for the city to accept new bids from other cable companies. This has been mentioned at past city council meetings, so I know it's a possibility.in the mean time, I am going to put my resources to work and have a little chat with the Carroll Star News...
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