Charter communications is a ripoff. I signed up for a Charter bundle in Dec. BIG MISTAKE, do not sign up for Charter. What I got was damage to the siding on my house and a really bad picture and sound. The internet connection was down more than it worked. I had technicians up here 4 times with no improvement.
I canceled the service within the 45 day charter policy. I returned to Dish network and the picture and sound are great now. My house was already wired for cable TV before I signed up for the new bundle. During installation the tech screwed the new cable to the siding instead of the eve and left the old cable hanging from the eve of the house and left pieces of cable all over the place (I have pictures).
The new cable and the old cable are very unsightly and the damage to the NEW siding (screw holes) is permanent. According to charter policy the $170.00 installation fee they charged me will be returned if you cancel within 45 days. The first time I called to cancel, I was promised a credit in the amount of $34.96, I never got the credit at all.
Also, I was told by three charter representatives, including a local supervisor that the installation fee would be returned to me. After several emails and phone calls I still haven't seen a dime of the installation fee returned to me. Charter reps are liars!!!
Apparently the reps are trained to tell you what you want to hear but it's all lies. My next course of action is to file a lawsuit in small claims court and include the damage to my house, estimated at $750.00. Don't sign up for charter they will rip you off and damage your property.
0 comments