Charter Communications is a fraud. They give customers the run around and have about three standard replies when you call support to address repeatedly dropped connections. (1) There is an outage in your area, (2) We just fixed an outage in your area, (3) Your cable modem is bad. It doesn't matter that you can and have proven to them that your cable modem can't catch a signal downstream and that is direct evidence that THEIR line to my home is faulty. When they did finally acknowledge that their line was bad and they would sent someone up the pole to fix it, no one showed up - ever - again. Requiring yet another call to start from square one. Charter is the worst ISP (sic) I have ever done business with.
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