I am a new customer of T-Mobile and already the company has disappointed me. I submitted an order for a new account and phone. The online system I used led me through the process by having me pick out a free phone, no activation fee, etc. The process was very simple and I appreciated the convenience. Once I got to the end of the order and I input my credit card info, the system that once told me I would not pay any fee at all, then advised me I would have to pay a deposit. That was fine I clearly understood, however, when I realized the credit card information I gave was not the correct card to use, I quickly went back in to the shopping cart, an option that was on the same page as the deposit info, and I made a few changes to my order. I then returned and was prompt to give my credit information once again. That's when I made the biggest mistake, I used a different card and was given an order number to reference. I checked both my accounts because I had a strange feeling, even though I did not complete the first order, they may have tried to take the funds from the card. I was right, both cards had a hold on it. I immediately contacted T-mobile customer service and was assured by the representative only 1 order was in the system, " dont worry we will not draft your account, your fine." Yea Right! T-mobile not only drafted the account another customer service representative told me the phone was going to be delivered to an incorrect location and if no one accepts it then I can get UPS to ship it back. I was like huh... What! I checked UPS system and the sender has to contact them to make delivery changes not the receiver. I was also told, I would be refunded back the extra deposit and the 2nd account would be deleted with no termination fee. I am really feeling as if I should send both phones back. We will see and I will definitely give an update.
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