Short review: do not do business with american knight
People I interacted with: Theresa (Sales), Jesus (Operator), Max (dispatch)
Longer Version:
I chose American Knights for my move from Texas to Virginia just because their quote was $100 less than American Movers. This turned out to be a BIG mistake.
The sales agent was Theresa who was very nice and friendly in the beginning but later on dropped the ball completely. She had absolutely no coordination with their dispatch section and stopped caring about my move.
I had to vacate the apartment and hand over the keys to management before 4 pm on the day of the move. The movers committed time of 9 am but showed up at 3 pm. 6 hours late! The sales agent Theresa dropped the ball and So, I had to directly deal with their dispatch blue collar worker named Jesus who was rude, ignorant and lacked professionalism. No customer service ethics or communication skills.
After showing up 6 hours late, instead of apologizing, the driver Jesus started negotiating with me and increased the price on the quote. He threatened me that either I pay up the money or he will go back. They very well knew that it was my last day of the apartment lease and that I had no choice but to pay up. I paid them as per the revised quote. THEIVES!
They kept my stuff in their Texas warehouse for a month and on 29th April I gave them the final delivery address in VA. The dispatch section promised May 10th delivery but FAILED miserably and informed me on the day of
the move that my stuff is still in their Texas warehouse! All these 12 days the sales agent communicated that everything is as per schedule! After bunch of frustration filled phone calls they committed May 19th delivery. BUT here was another surpriseon May 16th I got a call from their dispatch that the truck is 50 miles away from my place and the delivery would be tomorrow between 11 to 1 pm and if I am not there, they are going to charge me $100 per hour as waiting charges.
I was frustrated and helpless, as they hung up the phone on me when I tried to argue that the company committed May 19th as the delivery date. I had to miss my work next day because the delivery time told to me was 11 am. I lost my entire days pay only to see the moving truck pulling into my apartment complex at 5 pm.
This whole experience was pathetic and beyond me.
Companies like American Knight should not stay in business.
They are rude and unprofessional and treated me as if I am a fool who is paying over $1700 so that he can beg on his knees for moving favor.
DO NOT do business with them Period
Even after reading so many bad reviews, if you decide to do business with them. Then be ready for following:
PROS:
- Cheaper quote and false promises until you pay deposit and are stuck with them
CONS:
Late pick up and delivery
Rude blue collar workers to deal with, no communication ethics
False telephonic promises
Terrible communication and customer service
Paying at least $300-500 more than the quote
Damaged good, all my picture frames broke, mattress shape gone, scratches on all
Bogus claim process
Their fleet size is a lie. Pickup was done by American Knight but they sub-contracted it to Run Van Lines which made the actual delivery
0 comments