Empire Moving services contacted me after I filled out an online quote. They had the best price of the companies that had called me so my husband and I decided to go with them. Our original quote was 1400 which ended up being 1800 after they picked up our stuff for a move from Richmond VA to Dallas TX. The delivery date I had requested was the 29th. 5 days after our pick-up date of March 24th. At about 11am on the 29th we noticed no truck had come and hadn't received any calls from the company. We called the company and was informed that our stuff was still at the warehouse in D.C. And wouldnt be leaving until a truck was available.
We were stunned. My representative from Empire, Karen, had never informed me that we would be at thier mercy for the delivery of our furniture. I was told to call BR Movers where I spoke to Ron, the supervisor/dispatch several times. Let me tell you that both companies have done nothing but lie to me and my husband regarding when our furniture will get here. First we were told they had 4-7 business days then we were told they have 7-10 days to deliver our goods. All of this was never EVER explained when I booked with Karen. Everytime I call they tell me they will get back to me. I called this past Monday and spoke to the owner of the company Henry and he told me our stuff would be hear on Friday the 6th. I called on Wednesday the 4th just to confirm with my rep Karen and she again said Friday would be our delivery day. Well Friday came and went and no delivery. We called later in the day and was told that our truck had just left on Thursday so they don't know why I was told that it would be here on Friday. I said your company president told me. Now we were told today, Easter Sunday, we would get the delivery. The driver just called and guess what. The truck broke down in Little Rock, Arkansas and he is at the dealership and won't know anything until tomorrow. My husband and I are guessing that the truck never left anywhere.
They have lied to us from the time they picked up our furniture so we have no idea when they are telling the truth or not. We are at thier mercy until they decide to deliver our goods. There has been zero customer service and no efforts to assist us with this big inconvenience. The companies just don't care. They boast and lie on their websites that thier service comes with no hassles and no delays but that is all we have gotten from them. We will never again allow someone to take possession of our goods and will use U-Haul in the future. Both Empire and BR Movers have been the most unprofessional, uncustomer service oriented business's we have ever dealt with. This is the worse experience we have ever had with any business ever. Movers have you by the balls and they know it. If you can drive your furniture yourself do it and dont turn to any moving company.
DONT USE - empiremovingservices.com or brmovers.com
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