Example of a Magic Jack Run around:
Please wait for a site operator to respond. You are now chatting with 'Jay'Your Issue ID for this chat is LTK554077285252XJay: Hello, how may I help you? Shaun M: magic Jack says my number has expired, getting anoyed cause this is not the first time. Jay: I'm sorry for the delay. I'll be right with you. Jay: Thank you for waiting, Shaun. Jay: Thank you for bringing up the issue.
Jay: Let me assist you with that.
Jay: Is 705-243-1717 the magicJack phone number you are using now? Jay: Are we still connected, Shaun? Shaun M: no cause they said i have to pay $10.00 a year, when i purchased magic jack i bought three, all for a five year term and one with a Canadian number for an extra $10.00 ever since Magic Jack has expired my service a few times and taken my Canadian # which when purchased had no mention back then of a yearly fee. Just fix it please i can't afford the down time Magic Jack has cost me. Shaun M: the number i am using is the 305-608-8091Jay: I see. Jay: Please be informed that upon registration you were prompted with an optioin to choose your number. One of the option is a Canadian number and it was stated there that Canadian numbers have annual fee of $10. Shaun M: was it prompted like that three years ago? Jay: Yes. Shaun M: This does not fix my problem at hand, why is my number keep coming up expired? Jay: I will be right with you. Jay: Thank you for waiting. I'll be with you in just a moment.
Jay: I appreciate your patience. Jay: Please be informed that unless you renew/add year, the Canadian number will be deactivated. Shaun M: fine i will not use the Canadian number. Just fix the other number. All my magic jacks were purchased for 5 years. Jay: I see. Jay: Please wait while I check that for youJay: Thank you for waiting. Jay: As I've checked here there are only two devices with two phone numbers under account [email protected]. Jay: Do you have any other account? Shaun M: i have one magic Jack that was never activatedJay: I see. Jay: You could, use that magicJack and have a free US numbers. Shaun M: why can i not use the magic jacks that i have Shaun M: the one number is a us number why has it expired Jay: You need to renew and add years to your Canadian phone numbers in order to continue service. Shaun M: 305-608-8091 is a U.S. Number Jay: Yes. However, it as stated here, it is a customized phone number. Jay: Customized phone numbers have annual fee of $3. Shaun M: How is it customized i picked it from your list of numbers. I did not sign up with all these ridiculous ad on charges. It is making Magic Jack more of a hassel than what it is worth. Jay: Thank you for waiting. I'll be with you in just a moment.
Shaun M: please send me my original order by email please i would like to see where all these add on charges are stated as you say. Jay: I will be right with you. Jay: I understand. Jay: One moment please... Shaun M: I have never paid a $10.00 yearly charge nor a $3.00 charge. Jay: Upon registration you have already paid for it one year. The next year which is the annual fee starts. Shaun M: Thats funny why did i not pay for it for the previous two years. Jay: As I've check it here in our database, In Service: 11/23. The phone number (315) 608-8091 started its service in that date. Shaun M: Are you sending me my original sale contract? Cause Magic Jacks billing keeps changing to suit there needs. Jay: This is the start of service of your phone number (315) 608-8091. Shaun M: if what you are trying to tell me is right, then why does my one account device expire in 2013 (Shaun M Signs2) with a five year contract? Something fishy. Shaun M: your records are not correct. Please email may original sales contract.?
Jay: I'm sorry for the delay. I'll be right with you. Jay: Yes. Your device expires 2013. However, your numbers have different license since it is a Canadian number and a custom number. (315) 608-8091 expired 11/23, (705) 243-1717 expired 12/17. Both numbers expired 2011. Jay: Your magicJack device with number (315) 608-8091 will expire 01/30. While your magicJack device with number (705) 243-1717 will expire 11/23. Shaun M: how do they have different expire dates when they were all purchased at the same time. Jay: The device and the phone numbers have different expiry dates. Jay: Are we still connected? Jay: I have not heard from you in a while. Do you wish to continue this chat session? Shaun M: yes Shaun M: but both my devices have different expire dates. Please explainJay: Some might need to ADD 2 YEARS if they didn't pay for the previous year.
Also, the year follows the exact date of expiration.
Example:
Premium Number Expired: 8/29
After Adding 1 Year TODAY: 8/23 (Will not follow CURRENT DATE)
Let us know ASAP if you have questions.
Shaun Milne: are you going to send me my contract? Jay: Unfortunately Shau, it is not possible to send contract in our end. Jay: Are we still connected? Shaun Milne: Thank You for your time. I now am going discontinue use of Magic Jack and i am going to post this Chat so everyone can understand some issues with Magic Jack and how frustrating it can be when Magic Jack talks circles. I am giving up more than 5 plus years of service do to Magic Jacks lack of business professionalism. If I could actually talk to a person maybe this issue would have been resolved. But Magic Jack continues to hide behind a computer.
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