I received a pair of Zanier battery operated mitts as a gift in Dec. Since that time they have stopped working and I have returned them to have the company confirm that they are defective and Cozy Winters has sent me a new pair. After 3 pairs, the company said this Austrian company has been producing defective merchandise and would I like to try their own product which I did. I am now in their second pair of mitts which have stopped working also.
Each time I ship the mitts back to the company it costs me $15. I cannot afford this anymore. The mitts last between 2 weeks and 2 months and then they stop working. The company admits they are defective. The last correspondence states" Upon our evaluation and testing of your battery heated gloves we have discovered that both gloves are defective." Dated Jan. 1
I can continue this procedure of returning the gloves and getting new ones until Oct 15 when my warranty runs out. I cannot afford the shipping or the loss of use of the mitts as I use them for work. This has been a frustrating exercise. After 5 pairs of defective mitts I want the consumers to know this so that if they choose to buy from this company that the consumer knows this is what they will experience.
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