I purchased a pair of heated gloves for $350 from cozywinters.com on December 16. They worked moderately well — NOT great and not anwhere near what their website claimed —for the first four or five times, then stopped working altogether.By then, it was outside the 30 day return period. I sent the gloves back for repair/replacement on January 27. It is now March 15th, almost two full months later. The winter is over, and I have yet to receive the gloves back.
I spoke with a customer service rep, who told me she couldn't do anything, that I had to e-mail the supervisor/owners. I did so and received no reply.
I then called & spoke to a supervisor. I explained that I was not happy with the performance of the gloves even when they were working, that they had broken after only a few uses, and that I was not happy with the product or the amount of time CozyWinters has had them while awaiting repair. I explained that I had gotten hardly any use out of the products this winter and that since it is now over, I wouldn't be able to test them again until next winter, when they would be completely out of the manufacturer warranty.
The supervisor was arrogant and argumentative and basically told me I was out of luck. This company has awful customer service and sells expensive and defective products to consumers without standing by them. There are several sites online which show that many other consumers have had these problems. I filed a complaint with the BBB, and if other people do maybe this scam of a company will be put out of business
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