This is a totally obnoxious company to deal with if you have a return. I would suggest NOT dealing with them at all. We have been going back and forth with them through the better business bureau and have gotten nowhere. They refuse to acknowledge their fault in our situation, which was sending us a faulty charger with our new heated gloves, then sending us a new one, and consequently we were after their return time frame when we realized the gloves weren't going to work for what we wanted them for. They have an A rating with the BBB but DON'T BELIEVE THAT LIKE MY HUSBAND DID. They deserve a big F in customer service. DO NOT deal with them!
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