I sent this letter to the Sears Company and our local DA's office:
Da. [email protected]. Ventura.ca.Us
Dear Sirs:
Again this year we were lured into Sears with great "back-to-school" ads that promise sales and discounts. Last year we went numerous times trying to get a black jacket and also matching sweater sets, that were advertised and the store never received them. We let-it-go thinking that surely the store would get the merchandise later, as promised. It didn't happen and I rationalized that maybe something happened to delay the shipments.
Today, I went to Sears to buy a jacket advertised in the Sunday ads. It is described as, "Pretty In Pink Plaid" and on sale for $24.99 (great price in comparison to even K-Mart and Walmart) It was a Juniors Boucle Jacket and regularly $36.00 and the ad was specific about the jacket, not an ad that described several styles. The large poster ad in the front of the store also has the jacket on it, as well. The sales clerk said, "Oh, we haven't gotten our shipment, yet and the ads come from far away." Same line as last year. I told her I would like a "rain-check" and she said she wasn't allowed to give them out on the advertised items because by the time the merchandise comes in, the price would be higher. She then said, "We have lots of other jackets, " and proceeded to show my daughter and I, higher priced jackets.
I just wanted to file some sort of complaint, even though it's not a huge amount of money, the ad encouraged me to drive a long ways to the store and they (Sears) knew I was pressured to buy school clothes and not want to make another trip. I feel that the store was completely dishonest and deceptive. And, even if they do get their shipment tomorrow, I will never shop there again.
Thank you for letting me write and share my fustration. I'm not as upset as I was at the Mall, but their practice of "bait & switch" hurts all the stores. I left, and will probably not go back to the Pacific Mall this season. Shopping at the Outlets or going to L.A. Makes more sense.
Sincerely
Thanks for your website-had no idea people across the country were getting soooo ripped-off by this company! No money lost just fustrated by false and misleading ads. I haven't received an email or contact from Sears, as yet
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