In April of I purchased what was supposed to be two, big, beautiful "Leather" sectional sofas and a separate wall recliner from Ashley Furniture in Jacksonville, Florida. They were very large, wide and had electric reclining features.
Ashley Furniture was having a sale. What I selected was priced at around $9,000.00. I received it for some where in the range of $4999.00. I chose not to have it delivered for an additional $500.00, and chose to pick it up myself. When you get to their warehouse to pick up your furniture, it's wrapped nice and tight and boxed up. So of course you go through the process of checking serial numbers and product numbers before you Accept what they have sent you.
Who is really going to unbox that much furniture when they have to haul it back to their home in a trailer and get on the highway to get it home? No one, right? Well, lesson learned. You trust the people that you are doing business with will send you EXACTLY what you have purchased and not make any attempts in defrauding you because they are a big, known furniture store. WRONG AGAIN!
What I received was completely different than what was on that store floor. I assume because I am a woman, and because I received such a deal supposedly, I got the bottom of the barrel set. This set looks like a fake leather jacket. The color is different, the cushions are deformed, and it's not electric. The electric part is not what upsets me. It's the entire "Look" of the furniture itself. It looks nothing like what I bought. I sent pictures to a woman named Sandra, who is in their "Customer Care" section.
She agreed, even over pictures she agreed that it looked nothing like what was on that store floor. Because I did not spend the extra money to receive their delivery, they refuse to send out an inspector to investigate further. All I wanted was what I thought I was buying. Not this terrible, fake version. I have now gone as far as to hire an attorney. I have filed with the BBB in Jacksonville, Filed with the Federal Trade Commission as well. I have contacted Ashley Furniture several times and have gotten absolutely No Were with these people!
Buyer Beware! They are untrustworthy and will rip you off too! I'm even thinking about contacting the local news now too - just to let other consumers know that what you think you are buying IS NOT what you are going to be getting! ANd make sure you read what you sign. I guess because they are so untrustworthy, they have a No Return Policy etc.
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