In June I bought 2 items on ebay where the shippers used UPS. I paid for the shipping through paypal. My items never showed up, so I contacted the sellers. They told me UPS had returned both items due to "incomplete address". The so-called incomplete address was the lack of an apartment number. Everything else on the label was correct, except for this alleged lack of an apartment number. I live in a very small apartment complex. No matter where they left the packages, I would have got them. Supposedly they mailed me a postcard about this problem, but I never received one.
I contacted UPS by phone and was treated to the most unhelpful and RUDE customer "service" I have ever experienced... They basically blamed me and said I would have to pay to have my items re-shipped and they would do nothing to help me in any way.
So they want me to pay double shipping charges because they can't figure out how to deliver my package.
This ticked me off, so I began researching on the web. Apparently a lot of people are unhappy with UPS service. There's a class-action suit going on involving UPS charging a special fee for "incomplete addresses". This case is similar but slightly different as it involves double-charging the shipping fees, not an extra charge for the address. But it's the same principle: a scam.
After MONTHS of emailing them back and forth, and putting up with their phone calls (they would phone me at the oddest hours, their calls were quite a disturbance), it finally seemed like there was light at the end of the tunnel. A manager told me that they would find and deliver a number of packages addressed to me that UPS had "lost". (Oddly enough, this was right after I first told them I would sue.) They also assured me a little later that the two Ebay items would be re-shipped to me for free.
But they have done nothing to make that happen. When I contacted them again, they claimed to know nothing of any such agreement and claimed the shippers would have to re-pay the shipping fees. (Which means *I* will re-pay them, because the shippers won't.) I've gone through two months of stress and worry over this, and had to deal with the absolute WORST customer service I have ever, ever experienced. Folks, take my advice. Don't ever ship UPS.
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