When I was originally available for an upgrade with Sprint I decided to get an EVO Shift to replace the horrible HTC Hero that i was currently using. Within the first 30 days I had went through 4 devices. With problems from, sending faulty text messages (sending messages to multiple people that the messages wasn't intended for), Not sending out messages, Not making phone calls, screen not responding.
On day 32 the phone couldn't make phone calls called sprint and they refused to replace the device stated that i would have to get a refurbished device because the service started 32 days ago regardless if the phone was 30 days old or not... I then reported the company to the better business bureau. The agent that called me was rude and refused to sent a new device.
I then escalated to the manager the original rep called me back and stated that they would mail me a new phone... 1 week later the phone was never received. Called the agent back she stated that the phone was mailed to me and sent me the confirmation. When I pulled up the confirmation number it shows the phone was sent to Texas. She then sent me to the store for another one stated that this was a one time courtesy they normally don't replace devices like this.
Skip ahead to now... Phone number 5's touch screen became unresponsive called sprint and they referred me to the store yet again. I took it to the store and they stated that they would order a replacement phone 3 weeks later to word from anyone... Called sprint and they hung up on me 5 times finally had to report them yet again to the BBB. Finally got a call from Jennifer Fain she left me her number on my voicemail but whenever I called her she was never in the office or always transferred to her voicemail.
Finally a young lady assisted me in getting my device. I have had this device for less then 3 weeks and now its not sending text messages, I am not receiving calls my mother went into the hospital Friday and i didn't get the call because the device that was sent to me is NOT working correctly. When I emailed Mrs. Fain regarding this issue she did call me but yet again I get her voicemail. Finally after a few days of phone tag I speak to her and she to was rude like the first agent that i spoke with...
I advised Mrs. Vain that due to the issues that i am having with this device that I should not have to pay for an upgrade and that a new device should be issued because the service and phone provided are not working correctly. Mrs. Vain stated that there was nothing that she could do. I proceeded to tell her that i would report this lack of resolution to the BBB. She called me back and stated a Manager was going to call me back. Sprint has the worst customer service that i have ever seen. There agents are rude and with all the people you talk to you would think that there would be a better resolution for the issue.
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