We contracted Teamusa for two moves. We provided them with a detailed list (including dimensions) of furnishings. They gave us a quote. We supplied them with two deposits. That was the last actual thing they did to service our business.
They subcontracted with Advance Budget Moving & Storage, Decatur Georgia, which actually appeared on my credit card as SAFEWAY VAN LINES. The movers got lost coming to my home in California which as located on a busy street which was a main artery between two major freeways. They faxed me a weigh bill for the truck they picked up the furniture in. I requested to follow them to the weigh station, they said they didn't know where the nearest one was located. They also said once they got the weigh bill they would fax it to us. That never happened. I called Team USA and repeated asked about it to no avail.
When I arrived in Florida, I called Teamusa to verify the drop off date. They were of no assistance. I called several times and finally they gave me a direct line to the actual moving company. I called and got a secretary twice and asked for my furniture. She did not know anything. When I finally got hold of her boss, he said you could have had your furniture at any time it has been sitting here. However, another five days of phone calls passed before I saw my furntiture. It was always on it's way.
In every call I mentioned the way bill. I was told the load was 2000 lbs overweight. I said I find that hard to believe. They said they would reweigh it.in the next call he said I was 4400 lbs overweight. When they arrived the truck was a differant truck to the druck who had picked up the furniture (which made the first weigh bill useless).in addition, the weigh bill had nothing on it that identified my load, name number. Ect. And the weigh bill was from a location in Carolina, not FLorida were I moved to. Or even Georgia where the company was located. I asked to go to a weigh station and my furniture was just held hostage. I paid by credit card company and am fighting via the credit card company for my money back.
Once they unloaded the furniture, I discovered serious demage. I.E. Holes in wrought iron chairs, file draws hanging at 45% angles. I documented the damage and filed a claim on the Team USA website. I have had no response. I have asked about it and they say that they are waiting for a response from the other company. Basically, nothing is happening and again no one cares.
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