We are doing business as n/y gold and diamonds and i am president of the company. On 09/30 we sale some item to parker/janet v by her visa card... 4639 after checking her id and get approval code 377280 by batch no: 000415 and method: swiped.
Then we received charge back request 0n feb 15 to submit sales draft and we try submit the sales draft by fax but after somany try fax was not received by charge back dept. Then i call them and get email id and send them by email: [email protected] on feb 18 at 12:17 pm and mr. J.R. Ackerman received my email and send me a email that received and forwarded to chargebacks. On 18 feb at 12:18 pm. We have a copy of that email.
After that we received a letter on march 22 for 10 day prenotification: pending debit to your account. And we send again sales draft by email: [email protected] on 03/28 and this person send email:
Response received
Roy Whitehead
Chargeback Specialist II
TSYS Merchant Solutions
Merchant Research Center
P: 402.602.1936 F: 402.602.1999
1620 Dodge St. Mail FL 22 West
Omaha, NE 68197
And we also send fax on
(1) 402-602-1999 and 402-602-1949 attnn to brandy and she call us back from 402-341-0500 on my cell no 919-451-8934 mentioning that she received my sales draft fax and you good. We have copy from verizon wireless.
(2) 402-602-3084 attnn to leticia and she also received the fax.
After all this we see our bank account was debited by $ 162.75 on april 23. We switch this company on feb 28 so at that time this company was not our service provider and they take money from our account without notice and without reason...
Then when i call them they say on the first time when we send you charge back retrival request on oct 19 you did not accept the letter... Now we are in the mall and all merchant has a mail box at one place. Postman is not going to door to door and we go and check our mail box everday. Besides there is stric warning to the postman by malls that do not hand over the post to any merchant in the mall... And also mr. Roy confess in his email dated 4/25 that they received back from usps saying that return to sender not deliverable as addressed unable to forward. But it is not and never possible in the mall. So this company by him self forget to send us letter and now blame on us and take the money... If we didnot received the letter how do we know there is chargeback... We never dream. Also then company send us another letter to reply and we reply them in time...
Second problem is that we call to the company that we donot want your service any more so send us labe for shipping the terminal on feb 28 and company send us lable and we shipp them and they received the terminal. Then on march 5th we see our account was debited by $ 100.70 and i call them and they say you didnot inform us to cancelled the account so we charge... I say that is not my problem. Your internal company correspondence is missing... Then they say ok we will give you credit but still today the didnot give us credit.
So we scared about this company that they have our routing no and account no so they are taking money from our account and this company have to give us our money back $ 263.45.
We request your good selves by this report to help us in this matter and let us know do we have to go to the civil court as we have all the evidence and if needed we can contact to the usps department and can call the postman who was on duty at that time... And are able to check usps record for non deliver of letter.
This company is telling lies and did fraud two times in our account even they are not our service provider after feb 28.
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