Below is a copy of a letter i sent crescent processing today, february 8:
“I am providing your company with more than 30-days’ notice that we will NOT be renewing our contract with your company for merchant processing effective immediately. After May 22, we will not be requiring your company’s services. We are appalled at the service we DID NOT receive from your company in that we were 1) not notified by anyone that there was a large chargeback on our account; 2) even though I provided our correct address to your company many times, our merchant statements were sent to the wrong address, thus we never received any documentation your company states they sent to us regarding the chargeback; and the “mother” of them all; 3) “it’s not our job to inform you” is what I was told by two of your managers; if you want their names, your Contract Department can look that up in their notes, if they took them. That is not customer service and I will make sure everyone on Facebook, BBB, Yellowpages, etc. Knows what your company told us.”
The transaction date was 1/16; the posting date was 11/17; Received date was 01/20; the resolved date was 01/24 (which we knew NOTHING about because we never received any notification letters or phone calls to let us know there was a chargeback on our account). My secretary was reviewing our merchant statement when she saw a $10 retrieval charge and called them to find out what that was for and they told her it was for a chargeback. We had no idea there was such a chargeback and when asked why they did not notify our company, they said they did, which they really didn’t. I asked them if they sent letters or called and they said they sent letters to 2420 Irving Blvd., Dallas, Texas 75207. That was our previous address and I informed them that we moved last August to 2460 Irving Blvd. They said that even though their system reflected our correct address when I asked them to provide me with what they had down as our present address, they still had us down at 2420 according to their letter, to which I replied that was not our fault they did not have their act together. Christine or Cindy (cannot remember her name) said that they sent letters twice and twice they were returned. I then asked why didn’t they just call and inform us about what was going on if they received two returned letters; she did not have an answer. They processed the charge for $2,508.69, took the fees in connection with the charge, and then applied a chargeback. I had my secretary call them on 01.27.12 to request a copy of the letter to which we received, complied with their request for proof such as the signed credit card receipt for goods and a copy of the invoice, which is what they wanted all before 02.05.12 which was our given deadline. After all of that, the client STILL kept the money, Crescent STILL kept our processing fees for doing nothing but giving the customer his money back, then Christine or Cindy’s boss came on the phone and threatened to keep the rest of the credit card charges unrelated to this client in suspense. They said the reason for giving the client his money back was because we were not compliant with the request for proof, I told them I complied with what they wanted and then they said we were scammed. I am disgusted with Crescent. Please help!
I want the charge reversed and back into my account, I would like to get my money back for processing fees and I would like out of my contract.
This entire page was sent to the bbb
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