I recent moved from Charlotte, NC to Shoreline, WA using American Van Lines as my moving company. To say the least, I am sincerely disappointed at the level of service they have provided so far. They scheduled the date to pick up my household goods (March 29) and came three days later (March 31). I had called them each day and was informed that they just couldnt make it.
Finally, On April 1, I was able to leave Charlotte, NC on my drive west to Shoreline, WA. A representative from American Van Lines called me and told me that they would be in Shoreline, WA to unload no later than April 10, and that I should be there, ready to pay some $4,700 by cash or money order. I was here in Shoreline, WA to receive my household goods. However, I received a call from a representative at American Van Lines that day they would not be there to unload my truck until April 14 (which was also the contract date). They did not arrive on April 14 either. I asked them why the delay and all they would tell me was that it was taking longer to get out west than they had planned, and that they would not be out before April 22 or later.
Today, I do not know for sure when they will arrive, and I think that there should be some adjustment made to the fee to compensate me for my inconvenience, because as of April 22 they are 12 days later than what I was told. Until the household goods arrive I really cannot get settled.
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