Sears preservation/fix and customer support, or absence thereof, IS COMPLETELY THE WORST WE'VE EVER EXPERIENCED!!! The client support reps and administrators have ZERO mental intelligence, NO sympathy, AND THEREFORE ARE NOT issue-quality focused! Honestly, I've no idea how or why Sears continues to be running a business within this difficult and competive economy when businesses like Bestbuy, Homedepot, and Lowe's are exceptional as it pertains for their items, fix, guarantee, & most of PERFORMING WHAT'S RIGHT FOR YOUR BUYER!!! We shall definitely not conduct business with Sears again, and person to person could be a disastrous advertising device, particularly using the web at everybody's fingertips
On Wednesday, April 4 I named Sears to plan a fix for my Samsung front-loading machine since once the period completed, reviewed put from the device after I popped the doorway. It's under guarantee until December. I had been educated that the specialist couldn't emerge till Friday, April 9.
Once The specialist arrived on the scene, he was not able to restore the equipment and stated components will have to be requested. It'd get 5-7 business days for that components in the future in, after which we'd have to contact and plan a scheduled appointment for that specialist to return out.
My loved ones of four has been with no machine for 6 times, and waiting another week or longer is completely undesirable to get a device that's still under warranty. My partner named the client support point and increased. We were informed the components could be expedited, must appear by Friday, April 11, along with a specialist could be ready in the future our Friday, April 12 to correct the equipment. Thursday comes and just one of both components required is shipped.
My husband calls and increases the scenario again simply to be informed there's nothing they are able to do. Fundamentally, the consultant claims the one thing they are able to do is pay us $25.00 per week for washing costs.
The 2nd component comes on Thursday, April 17 and we plan the specialist in the future out Friday, April 20 to set up the brand new components on the device. Friday morning we obtain a phone the specialist can't emerge and also the visit is rescheduled for Wednesday, April 24.
When the specialist does emerge about the evening planned, OF COURSE IF he does restore the equipment, it's nonetheless 20 times with no washer. A THAT'S UNDER WARRANTY!!! I will just imagine just how long it'd try solve this if there is no guarantee!
0 comments