We received a coupon through the Val Pak mailer for a decent deal on air duct cleaning from Ace Duct Cleaning. We called and scheduled an appointment. The team showed up at our house and first tried to tell me I had to pay more for services that the coupon stated were included. After that was cleared up they proceeded to clean the ducts. After they were done and left I went into my bathroom and it looked like a dirt bomb had exploded.
I checked around the house and everything was covered in thick dirt. I opened the vents and two of them had piles of dirt sitting right there! After a day of calling them they said the owner wanted to send someone by to look at how bad it was. No one ever came. The next day I called up and explained to them that they either needed to refund my money or pay for cleaning the entire house, which is now unlivable.
I could never actually talk with the owner, the secretary called me back and told me the best they could do was to refund $75.
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