The good thing is I only have a half-year left on my contract with this foolish company.
I rarely have been so disappointed with a business as I have been with The Dish Network.
I signed with Dish Network when I moved into my new home.
I have had a hardware problem since the original installation. Calling these great folks makes me want to slit my wrists. They make promises they fail to keep then act like nothing is wrong. I would love to be a fly on the wall at the Dish Net work Offices.
When one threatens to cancel the service for there failure to perform they are happy to threaten you with a hefty cancellation fee.
These thugs figure that replacing customers constantly is cheaper then doing a good job with the ones they have.
An example
I received a call from Dish Network offering to add Cinemax to my account for a mere $3.01 per month. I accepted the offer. Weeks later I received a surprise in my bill. The increase was not $3.01 but $12.87. I called the pros at Dish Network figuring this would be easy to fix. The first genius I spoke with had no explanation of why the bill was wrong. After realizing that she could not do simple math I ask to be transferred to a supervisor After waiting on hold for 15 minutes the line went click and then dial tone.
A second call generated a response similar to the first. When asked directly for an answer to my questions about the error, Employee id S2V Could not process the question. Respectfully asking to be transferred to a supervisor I spoke with Employee id E27.
The result of this interaction revealed the fact that The phone call offering the Deal only applied to someone else but if I was willing I could have the service for $7.00 a month.
This juvenile runaround wasted over an hour of my time and theirs I might add.
I presume that Dish Network counts on the fact that many customers pay their bill automatically and fail to read and understand their bill.
I truly feel that Dish Network is a shady organization with tight contracts and a well thought out way of cheating the customer on service and their hard earned money.
I must be really angry at a company to spend this much time to fight back. I tell my story about Dish Network whenever the topic of TV programming comes up.
Is it Fraud? I bet Dish Network has a battalion of lawyers who are more they happy to answer that question. No one needs the Dish!
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