I bought a TV from Best Buy and just opened it up and turned it on. The screen was all screwed up and it was not dropped or damaged by me. I tried to exchange it for the same model and they refused. I spoke with Richard at the Roseville, MN location and he said that not all customers leave happy. I guess this is their new motto. Hopefully, this location will close soon.
Richard would rather lose a customer over an exchange of TV than to have the customer leave happy. This type of service will lead to the downfall of Best Buy. In this economy, if a store doesn't care about good customer service, why should consumers spend their money there with so many options and a tough economy.
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