I had called Comcast several times to set up service at a residence we are relocating to, but because there are still residents there they told me to call back as they couldn't set up service until the current residents closed their account.
I was contacted by a company representing themselves wholly as Comcast employees, and knew that I was seeking Comcast services in Texas (where we are relocating). They called "regarding my inquiry about Comcast services" and stated that they could place my order. After explaining that I was told previously there were still people at the address and I was told I needed to wait, I was informed by the fake Comcast CSR that it's not a problem, I can place the order and can just call back for installation once the residents vacate.
I placed the order after giving out all of my personal information (no charges or credit card info was given though) and thought this was great, finally Comcast is taken care of. 20 minutes later, I got an email from a company called "Saveology" which I had never heard of with all of my order details.
Never once did the representative say she was from this company, and both I and my Wife asked directly "Is this Comcast?" and she answered "Yes". At the end of the call, she tried persistently to get me to buy a cable modem or router and ADT Security services, as well as a Technical Support contract.
I called Comcast immediately after receiving the email, and they said whatever confirmation number Saveology gave me was "useless" (and they gave me a better package at a cheaper rate than what Saveology had quoted).
Clearly, this was a scam and misrepresentation. It's a scam because in fact they sold me nothing related to Comcast (4 Comcast employees in the span of 3 weeks told me it was IMPOSSIBLE to set up my service at all until the residents left the house we were relocating to and I would have to call back) and the goal for Saveology was to get me to buy related products and services thinking it was from Comcast. It was misrepresentation because I was told clearly I was dealing with a Comcast representative. This cannot be allowed.
I did contact Saveology and explained the situation, and the sales rep said that since I paid for nothing there was no harm done, at which point she hung up on me.
If the original CSR from Saveology had simply said who she was and what they were offering, I would have understood but politely refused to give them personal information. I was lied to and scammed.
Lastly, it's a mystery to me how they got my home phone and name and knew that I was looking for Comcast services (where I live now, there is no Comcast). I am very careful to whom and where I give personal information. The only thing I can think of is Comcast themselves must be providing this information, but I can't prove or validate that, it's just an opinion.
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