Every representative of this company that I have talked to has lied to me. I don't think I've ever experienced worse customer service and I don't believe any reputable company would act in this manner.
I first heard of this company when they did a credit check on me in March right after I filled out a Norvergence credit check application and before my Norvergence contract was approved. I don't believe they
should be able to check my credit without my consent. This company was obviously involved in approving my Norvergence contract from the start.
I next received a letter in April from Erin Buchanan at Popular Leasing stating that Popular Leasing accepted assignment of my rental agreement from Norvergence a Matrix box with a busted card. This can't be true though if Popular Leasing approved me for Norvergence service in the first place. It's a shell game.
When I received a bill, I called Popular Leasing customer service and asked them why they were billing me. Their customer service told me they were billing me for "PHONE SERVICE". I told them they shouldn't be billing me because we have no phone service and the guy never came back to swap out the card. Their response was "Pay your bill and it will count against your first month of service". So I paid it, twice, and never received my first two months of service.
Then Chris from Popular Leasing called me and tried to sell me more phone service. When I told him we have never had service, the guy never came back, and customer service had told me I've paid for the first two months, he explained that wasn't true and really we are just renting the box. His boss Dan called with the same story. If Popular is not a telecom provider why are their customer service telling customers they are paying for phone service and their payments will count against
service when it starts? Somebody has to be lying here.
I mentioned this sounds like a scam and a fruad and they write me about slander and libel? What kind of company is this? They honestly expect me to believe that their own customer service has no idea what their business does?
I've filed complaints against this company with the Federal Trade Commission, the Federal Communications Commission, the Federal Bureau of Investigation, the Better Business Bureau, and the Dept. Of Consumer
Affairs at the Attorney Generals office in Missouri, Secret Service Telecom Division, Federal Reserve, Public Utilities Commision is Missouri, Coalition Against Insurance Fraud, Consumer Action Organization, National Fraud Information Center, Missouri Division of Finance.
Paul
Los Angeles, California
U.S.A.
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