Trust me on this, use tomato cans and string before using Qwest.
The letter I sent them is pretty self-explanatory:
I would like to share my experience of dealing with your company since I initiated service with you, approximately 3-4 months ago. When I first called for service, the Qwest representative pushed your packages very, very assertively. I didn't really have a big problem with it even after the 3rd time I specifically told him that I only wanted basic service with NO options. I did get angry when service was connected and lo and behold, I had call-waiting, caller-id and whatever else comes up with the package. I called your company back to tell them I didn't order it nor want the package given to me and I was told I would have to call another number to have the service package dropped from my account. I was pretty angry about that. What kind of company makes a customer rectify a mistake they made. When I got my first bill, it was absolutely confusing, and even more so when I called one of your representatives, who couldn't explain it to me either. Then he left me on hold for 20 minutes to try to get an explanation, and when he returned, still couldn't do anything but make a best guess of what the charges were. So, next, I wanted to hook up long-distance service. I was told that because of my credit history, I would have to pay a $60 deposit. That was nonsense as I have a great credit rating and found it insulting that Qwest deemed me a credit risk to their company. I found a long distance carrier that directly billed me and didn't go through Qwest. Qwest still had a block up. I called them and asked them to remove it (PIC the line) and I was told I had to pay $110 deposit, $50 more than the last deposit wanted by the company. I called my long distance carrier, who explained to me that no deposit should be required from the local carrier. I called Qwest back and talked to a representative who told me he didn't know why the block was on and said he would remove it and I would have long distance in three working days. This was after a month of working with the company back and forth. Three working days was up yesterday and no long distance. I called Qwest again today to find out what's going on. Now, I was told that I have to pay a $40 deposit. So, what is it? $60. $110? $40? Unbelievable. I feel I have been more than patient with your company. I have never, in my life, had so many problems in dealing with any company. I had an easier time buying my vehicle, and that was a pain in the ass. As a result of your company's inability to get and semblance of consistency, your representatives lack of knowledge in the policies and procedures of your company, and the time to activate any service I am firing your company. You're fired. The way the company is run, I don't imagine you will miss servicing me much but, I am forwarding this letter to every consumer reporting agency that I can find and telling anyone who I come across that is hooking up service to absolutely, for any reason, use Qwest as a local carrier. And, when you see those commercials from AT&T and other companies bragging about how consumers switched over to them, please reference this letter at your board meeting.
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