My wife had her purse stolen. I called cust. Service to deactivate her phone. I was told that if I did not reactivate the stolen phone or another phone within 30 days that I would be charged the early termination fee of $200. I explained that I had a police report number. The least of my worries was not the phone, that my wife had her entire identity in that purse. I told them that I would continue to pay the plan fee until I could afford a handset that I wanted. Not having handset insurance, I explained that I did not have $200 to replace it at the time. The Customer Service rep. Explained that phones were available for $45, that all I needed to do was go to a T-Mobile store.
Upon explaining this to a sales rep. At the T-Mobile store located in Tyrone Mall/St. Petersburg, the sales rep. Said "I hate when they (the CSR's) tell customers this". The sales rep. Called customer service and handed the telephone to me. Upon going through the whole story again, I was told that I could buy the cheapest Nokia or Motorola at $129 and that they would throw in a free month for the misrepresentation. I agreed to this, and as we were getting ready to end the call the CSR threw in that a year additional contract would be necessary as well.
I then reiterated, why would I want another year when I was willing to buy a cheap phone for full price and was lied to about the phone price by the previous CSR, as well as their complete lack of compassion as to the fact that my wife's purse was stolen and the only thing they could say was that I would be facing a $200 early termination fee.
I asked to speak to a supervisor. The CSR said that was not possible that she explained my options and that she would send me to the deactivation Dept. If I didn't like those terms. I asked that they at least waive the additional year that I was already through more than half my year contract. The CSR then came back with she could not check the computer as they were down. I proceeded to the deactivation Dept. To cancel the contract and found out that the early termination fee is $200 per number, so I now owed them $400 in early termination fees.
Since then I have made multiple attempts of at least trying to get them to waive one early termination fee. I was told repeatedly that I signed two contracts. I didn't sign anything, it was an online transaction through AOL to a company called Inphonic. T-Mobile is the only company that has actually sent me two letters dated two days apart, one a friendly reminder that I still owe money and another stating that they were sending my account to collections.
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