My wife died suddenly in December 2. On December 10 I went to the store to cancel her phone one of two lines on the contract. They said I had to pay a cancel fee. I explained that I came home and found my 55 year old wife dead on the couch. They said I had to pay a cancel fee. I asked for a supervisor who said I had to pay the cancel fee. Then I was asked if there was anyone else I could give the phone to. I said No - my wife is dead I I need to cancel her phone.
I still had my own phone contract with them. They refused to waive the cancel fee. I refused to do business with them. Then they wanted cancel fees on both phones. After refusing to waive the fee on my dead wife's phone, they said "Well you did not have to cancel your service.'
A year later T-Mobile is calling me and now they have sent it to a collection agency. I want them to apologize for their callousness and complete lack of decency when I tried to cancel a contract only because my wife was dead.
The insensitivity of their policy and staff is unacceptable. I would still have MY phone service with T-Mobile if they had showed some shred of decency when I tried to cancel my dead wife's phone service. I do not owe them anything on this account. They refused to waive the $200 cancel fee when I went in there 8 days after my wife died. That is the only reason I left T-Mobile. I want the entire balance dropped and I want an apology from T-Mobile for the insenstivity and lack of decency with which they have handled my account.
Their response is to send it to a collection agency
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