We called Atlas Door Repair for a commercial repair on our front doors. The tech (who also happens to be the Regional Manager) was misleading on the "service charge" - on our phone call, he provided a dollar amount to provide a quote, but when he arrived he said "sometimes you have to work on it to figure it out". We were taken aback, but decided to go ahead and try this company as I needed to get the repair done.
The tech stated it would be a 1 hour charge to complete the door motor install. Then, he said he needed to "troubleshoot" the motor issue (why give us a firm time frame when you don't actually know how long it will be???). Four hours later, he claims the job is complete. The door was working, so we believed him. Later, we found out he not only left the SAME motor in the door, but he just replaced some hardware AND installed it incorrectly! The door motor failed again with a week. On top of this, he billed us $500.00 for the job. When we called him back, he said he would need to charge us another "trip charge" to come back and troubleshoot the same job.
They did NOT offer a 1 year warranty on services or repairs.
We called another door company to fix the door the second time, and they had the job complete in 1 hour with no issues.
Stay away from this company at all costs or it will cost you! Do not call or waste your time & money!
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