American Overhead Garage Doors and Openers was called to troubleshoot problems with our garage door opener. The charge was to be $75. The technician only worked for 5 minutes adjusting and lubing the spring. He never opened the motor box. For this he charged us $150.00. We were given a 1 year warranty on the work. Less than a month later, the garage door opener failed.
We called a different company as we were not pleased with the performance of this company. The new tech asked who had done the work and pointed out several deficiencies in the work of American Overhead. Icalled American Overhead and asked that they honor their warranty and give me back just 1/2 of their fee. They got angry and declined to makeit right. The manager said "If you took your Mercedes in to get brake work and the work was done wrong the first time, wouldn'tyou give them a second chance to fix it?" I replied that the safety ofmy family is too important, I would use someone else to avoid having faulty brakes. Likewise, I don't want the garage door to fall on my car." This manager was flippant and did not seem to care if I called the BBB. Thanks for your time.
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