I own a property in Arizona, and the garage door didn't work. My home warranty company contracted Cactus Garage Doors/Richard Harter to come out and repair the door by apparently replacing the circuit board; it worked for a day or so then stopped working.
I contacted them, and they came out again (after many calls by me and my warranty company), they finally came out again and told my renter that the garage door could not be repaired but never told me. Upon contacting them today, Cactus Garage claims now that a 'gear motor' needs to be replaced and would let us know when they could come out next. I heard nothing back and found out from the warranty company they never called for authorization to do the repair.
After many calls they FINALLY got the authorization. I learned from my warranty company they now want to replace the entire garage door opener! Whats next. Also, they are delaying this for another 2 days, and in the meanwhile the garage door is non function-able.
Cactus Garage, its owners and staff are in my opinion unreliable, undependable and I could NOT in good conscience recommend them.
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