First, credit card funds in excess of $400.00 was deposited to a closed account when they had the correct account information. There was no satisfaction from them here.
On January 2 we cancelled our services with Commerce Payment Group. When speaking to Micky, the owner, he told me they would fax over a cancellation form for me to fill out and to Fax it back right away, which I did. He also said they would send a pre-paid UPS tag for us to return the credit card terminal and all we had to do was package it up, which they did 6-7 days later. I asked Micky if we would have any further charges for the month and he said NO, since we called early in the month that he would wave any fees.
On February 2 our account was debited $29.95 for terminal rental and statement fees, which caused an over draft of $28.00 per item paid. This may not seem like a lot of money, but we are a struggleing small business and need every penny so we don't loose our home or vehicle. 6 days later when we returned home after careing for my elderly mother, I saw the statement with charges and when I contacted Commerce Payment Group, I was told that the charges were taken as we had the machine well into the month before they received it back. I tried to explain to them what I was told and they told me that Mickey didn't work there any more and then when I asked to speak to a supervisor, Tony hung up on me. When I called back I was put on hold for 1 1/2 hours at which time the company was closed due to the time difference between California and New York.
My husband and I recently began receiving disability and went from making over $120,000.00 a year to $1,800.00 a monthe so even the smallest hit like that is devistating. We pray some one will do something about this Companies FRAUDULANT activities. Wish we had read the other reports before we hooked up with them. BEWARE people, take your Credit Card Business elsewhere.
Michelle
Paso Robles CA
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