I first signed up with Commerce Payment Group in March and right off the bat, I was lied to about the credit card processing machine that I got. I was told by the sales rep that "model 1" was the newest model and was much better than "model 2", so therefore more expensive. After purchasing model 1, I discovered, during a technical service call, that model 1 was the outdated machine and that I would have to purchase another external pinpad to take debit cards, and that I should have gotten "model 2", which was also cheaper.
During my first year with Commerce Payment, I was suddenly charged a $99 PCI Complience fee, which was not in the contract and was never disclosed to me. I called customer service and was told that that's a fee they are allow to charge and will not credit me back the money.
In May of I got charged an "inactivity fee" of $39.95, but I had over $3000 in credit card sales that month. I called Commerce Payment Group and was told that the charge was a mistake and will be credited back to me.in the June statement, not only did they not credit me back the $39.95, I was charged another $99 for PCI Compliance fee. I called Commerce Payment again and was told that they will credit me back both the $99 and the $32.95, and I will see it in next month's statement.
A month goes by and still no sign of the credits back into my account. I called them again and was told this time that both charges have been approved for credit, but not sure why it hasn't gone through. He told me he will "force it through" and I should see the credit in my account in 3 days.
The same thing went on for the next 2 months and I was finally fed up and decided to cancel service with them. I just recently got my final statement from Commerce Payment and saw another charge of $34.95 fee that was again, not in the contract or disclosed when I signed up with them. They now have taken over $300 of my money from my bank account that is ilegitimate and I consider fraudulous.
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