Lori L. Ferguson
Account #1849826
Complaint Date 1/25/12
The Date my Credit Card was charged
The Smart Shopper Savings Complaint
I was promised via a phone call a $100.00 voucher to Target and information regarding thesmartshoppersavings.com but I had to pay $6.90 (or 6.98) for shipping and handling. I was further instructed that I would have 5 days to review the information and should I decide to keep the product that I would be charged $19.98 (or 19.90) (I'm not sure of the specific cent amount but it was either or). I have yet to receive the welcome package or the voucher and my trial period has ended. I called the company today to let them know that I had not recd the package and was told that I still would rec've the material but my account would be billed the $19.98 on the 31st. I stressed my dissatisfaction as I did not want to purchase something unless I had the opportunity to review what I was buying. I told the company NOT to take funds out and asked to speak to a supervisor. The young lady wanted to resolve the issue without supervisor assistance but I kept insisting on speaking with a supervisor. I was then promised a decreased monthly rate to $9.95 a month but that would also be charged on the st. Once again I told them NOT to take any money until I had the opportunity to review what the service was and whether or not I was interested in buying. Finally after my insistence and being placed on hold for approx miens I did speak with a supervisor. She apologized for my dissatisfaction but told me she could not change my trial end date and they would have to cancel my subscription today or be billed. I told her that was not fair as I was assured I would be able to review the material and make an informed decision regarding services to be purchased. My only recourse was to allow them to cancel my subscription which in my opinion was totally unfair, I feel I was lied too and not really given much of choice; either pay or cancel. Not satisfied I called another customer service rep.in another state. Again I was told a similar story with the exception now that my account was canceled and would not be charged. I told them I was dissatisfied with my account being canceled and all I wanted was to see the material before purchasing. I once again demanded to speak to a supervisor, I again rec'd a run around but eventually was connected to a supervisor after waiting another 10 minutes approx. Due to the fact that now my account was canceled I could not have the product for 9.95/month which was promised approx 15 mins before this call. The supervisor did however give me my access number and pin number to review the site and informed me to please call should I decide to cancel the "cancel order." After much negating I was able to rec've the subscription for $9.95/month. Lord only knows if I will have to pay $10.00 shipping and handling although this wasn't mentioned. Everyone sounded sincere in their efforts to make me happy but my only request at the time was to be given the right to review what I was buying before I purchased. This amazes me and really bothers me as I am a fighter when I feel I have been wronged or taken advantage of, but there are individuals who won't fight so as not to make waves, and the elderly can easily be taken advantage of, which nobody has the right to take advantage of individuals, let alone a company that is trying to "help you save money." HMMMMM! Who's making the money here in the big scheme of things. One last tidbit. My conversations were all taped however, they would not go back and review them. The only question asked very frequently by all, except the supervisors was, have I satisfactorily resolved your issue? My answer. Im sure everyone assumes by now was NO, I just want you stand by what was offered.
888-593-4494 Smart Saver Customer Service
Supervisor spoke with: Lou
855-836-3550 (VA) Smart Saver Customer Service
Supervisor: Zach (promised $9.95/mo)
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