When I tried to cancel my order I was told I could not. I offered to return their inferior product and was told I could not. I ask when this account could be cancel and was told it could not be canceled. I ask if it was for my lifetime and was answered that the service person did not know this information. It ended with I will be billed $20.00 and given a cancel #. I located a phone # off package call and it was totally automated (push 1 for yes) and at the end of the EZ cancel i was informed that there would be a $35.00 charge than was auto disconnected. The service person was very very difficult to understand and I ask several times to speak slowly are transfer me to another agent. This did not happen and my call lasted 25min. If I am billed I will take this up with my credit card comp. Will update later.
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